Mobile phones are becoming the most rapidly adopted technology in history and the most popular and widespread personal technology in the world. Also, the ubiquitous nature of mobile phones in developing countries, for example South Africa provides an opportunity to use of this platform to provide better service delivery to the citizens of the developing countries. This paper identifies major service delivery issues in South Africa. Various m-government systems that have been implemented in other countries to solve service delivery issues were identified. A survey was circulated to citizens and government stakeholders.
Reference:
Ogunleye, O.S, Van Belle, J.P and Fogwill, T.A. 2014. Mobile government implementation for government service delivery in developing countries: a South Africa context. In:EEE'14 - The 2014 International Conference on e-Learning, e-Business, Enterprise Information Systems, and e-Government, Las Vegas, USA, 21-24 July 2014
Ogunleye, O., Van Belle, J., & Fogwill, T. (2014). Mobile government implementation for government service delivery in developing countries: a South Africa context. Universal Conference Management Systems & Support. http://hdl.handle.net/10204/8733
Ogunleye, OS, JP Van Belle, and TA Fogwill. "Mobile government implementation for government service delivery in developing countries: a South Africa context." (2014): http://hdl.handle.net/10204/8733
Ogunleye O, Van Belle J, Fogwill T, Mobile government implementation for government service delivery in developing countries: a South Africa context; Universal Conference Management Systems & Support; 2014. http://hdl.handle.net/10204/8733 .
EEE'14 - The 2014 International Conference on e-Learning, e-Business, Enterprise Information Systems, and e-Government, Las Vegas, USA, 21-24 July 2014. Due to copyright restrictions, the attached PDF file only contains the abstract of the full text item. For access to the full text item, please consult the publisher's website
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