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Acoustic model optimisation for a call routing system

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dc.contributor.author Kleynhans, N
dc.contributor.author Molapo, R
dc.contributor.author De Wet, Febe
dc.date.accessioned 2013-01-30T07:40:55Z
dc.date.available 2013-01-30T07:40:55Z
dc.date.issued 2012-11
dc.identifier.citation Kleynhans, N, Molapo, R and De Wet, F. 2012. Acoustic model optimisation for a call routing system. PRASA 2012, CSIR International Convention Centre, Pretoria, 29-30 November 2012 en_US
dc.identifier.isbn 978-0-620-54601-0
dc.identifier.uri http://www.prasa.org/proceedings/2012/prasa2012-32.pdf
dc.identifier.uri http://hdl.handle.net/10204/6495
dc.description PRASA 2012, CSIR International Convention Centre, Pretoria, 29-30 November 2012 en_US
dc.description.abstract The paper presents work aimed at optimising acoustic models for the AutoSecretary call routing system. To develop the optimised acoustic models: (1) an appropriate phone set was selected and used to create a pronunciation dictionary, (2) various cepstral normalization techniques were investigated, (3) three South African corpora and multiple training data combinations were used to train the acoustic models, and, (4) model-space transformations were applied. Using an independent testing corpus, which contained proper names and South African language names, a named-language recognition accuracy of 95.11 % and proper name recognition accuracy of 93.31% were obtained. en_US
dc.language.iso en en_US
dc.publisher PRASA en_US
dc.relation.ispartofseries Workflow;10116
dc.subject AutoSecretary call routing system en_US
dc.subject Call routing systems en_US
dc.subject Acoustic models en_US
dc.title Acoustic model optimisation for a call routing system en_US
dc.type Conference Presentation en_US
dc.identifier.apacitation Kleynhans, N., Molapo, R., & De Wet, F. (2012). Acoustic model optimisation for a call routing system. PRASA. http://hdl.handle.net/10204/6495 en_ZA
dc.identifier.chicagocitation Kleynhans, N, R Molapo, and Febe De Wet. "Acoustic model optimisation for a call routing system." (2012): http://hdl.handle.net/10204/6495 en_ZA
dc.identifier.vancouvercitation Kleynhans N, Molapo R, De Wet F, Acoustic model optimisation for a call routing system; PRASA; 2012. http://hdl.handle.net/10204/6495 . en_ZA
dc.identifier.ris TY - Conference Presentation AU - Kleynhans, N AU - Molapo, R AU - De Wet, Febe AB - The paper presents work aimed at optimising acoustic models for the AutoSecretary call routing system. To develop the optimised acoustic models: (1) an appropriate phone set was selected and used to create a pronunciation dictionary, (2) various cepstral normalization techniques were investigated, (3) three South African corpora and multiple training data combinations were used to train the acoustic models, and, (4) model-space transformations were applied. Using an independent testing corpus, which contained proper names and South African language names, a named-language recognition accuracy of 95.11 % and proper name recognition accuracy of 93.31% were obtained. DA - 2012-11 DB - ResearchSpace DP - CSIR KW - AutoSecretary call routing system KW - Call routing systems KW - Acoustic models LK - https://researchspace.csir.co.za PY - 2012 SM - 978-0-620-54601-0 T1 - Acoustic model optimisation for a call routing system TI - Acoustic model optimisation for a call routing system UR - http://hdl.handle.net/10204/6495 ER - en_ZA


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