Telephone-based information services hold tremendous potential as a means of information access in the developing world. However,surprisingly little research has been done on the design of such systems - whether basic Interactive Voice Response systems, or more sophisticated systems using speech recognition and speech synthesis. We report on theoretical work, based on research by C Nass, as well as experiments aimed at addressing this situation. We have found that the design of telephone-based services can benefit significantly from detailed consideration of the characteristics of human-human communication. This appears to be particularly true in the developing world
Reference:
Naidoo, S. and Barnard, E. 2005. Telephone based speech interfaces in the developing world, from the perspective of human-human communication. African Language Association of South Africa (ALASA), Johannesburg, July 4-7, 2005
Naidoo, S., & Barnard, E. (2005). Telephone based speech interfaces in the developing world, from the perspective of human-human communication. ALASA 2005. http://hdl.handle.net/10204/5515
Naidoo, Soogandhree, and E Barnard. "Telephone based speech interfaces in the developing world, from the perspective of human-human communication." (2005): http://hdl.handle.net/10204/5515
Naidoo S, Barnard E, Telephone based speech interfaces in the developing world, from the perspective of human-human communication; ALASA 2005; 2005. http://hdl.handle.net/10204/5515 .
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