dc.contributor.author |
Cloete, Jacob PL
|
|
dc.contributor.author |
Barnard, E
|
|
dc.contributor.author |
Patel, Hina M
|
|
dc.date.accessioned |
2012-01-18T08:18:10Z |
|
dc.date.available |
2012-01-18T08:18:10Z |
|
dc.date.issued |
2004-08 |
|
dc.identifier.citation |
Cloete, JPL, Barnard, E and Patel, HN. 2004. Initial experiments on the effectiveness of telephone access to government services. E-Gove Conference 2004, Zaragoza, Austria, 30 August - 3 September 2004 |
en_US |
dc.identifier.uri |
http://hdl.handle.net/10204/5499
|
|
dc.description |
E-Gove Conference 2004, Zaragoza, Austria, 30 August - 3 September 2004 |
en_US |
dc.description.abstract |
The authors report on research aimed at gaining an improved understanding of how issues such as language, literacy and previous exposure to technology affect citizens' ability to access government services of different complexity via ordinary telephone. They discuss user interface issues in conditions of low literacy and where previous exposure to technology is low. The results are based on filed experiments with citizens using a real government applications. The experimental set-up is described and the experimental procedure and results reported. |
en_US |
dc.language.iso |
en |
en_US |
dc.subject |
E-Government |
en_US |
dc.subject |
Developing world |
en_US |
dc.subject |
Dual tone multi frequency |
en_US |
dc.subject |
DTMF |
en_US |
dc.subject |
Telephone access |
en_US |
dc.subject |
Government services |
en_US |
dc.title |
Initial experiments on the effectiveness of telephone access to government services |
en_US |
dc.type |
Conference Presentation |
en_US |
dc.identifier.apacitation |
Cloete, J. P., Barnard, E., & Patel, H. M. (2004). Initial experiments on the effectiveness of telephone access to government services. http://hdl.handle.net/10204/5499 |
en_ZA |
dc.identifier.chicagocitation |
Cloete, Jacob PL, E Barnard, and Hina M Patel. "Initial experiments on the effectiveness of telephone access to government services." (2004): http://hdl.handle.net/10204/5499 |
en_ZA |
dc.identifier.vancouvercitation |
Cloete JP, Barnard E, Patel HM, Initial experiments on the effectiveness of telephone access to government services; 2004. http://hdl.handle.net/10204/5499 . |
en_ZA |
dc.identifier.ris |
TY - Conference Presentation
AU - Cloete, Jacob PL
AU - Barnard, E
AU - Patel, Hina M
AB - The authors report on research aimed at gaining an improved understanding of how issues such as language, literacy and previous exposure to technology affect citizens' ability to access government services of different complexity via ordinary telephone. They discuss user interface issues in conditions of low literacy and where previous exposure to technology is low. The results are based on filed experiments with citizens using a real government applications. The experimental set-up is described and the experimental procedure and results reported.
DA - 2004-08
DB - ResearchSpace
DP - CSIR
KW - E-Government
KW - Developing world
KW - Dual tone multi frequency
KW - DTMF
KW - Telephone access
KW - Government services
LK - https://researchspace.csir.co.za
PY - 2004
T1 - Initial experiments on the effectiveness of telephone access to government services
TI - Initial experiments on the effectiveness of telephone access to government services
UR - http://hdl.handle.net/10204/5499
ER -
|
en_ZA |