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Strengthening Service Delivery with ICT based Monitoring and Reporting Systems: The CSIR’s Municipal Services Corrective Action Request and Report System (CARRS)

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dc.contributor.author Maponya, Goodhope S
dc.contributor.author Mothetha, Matome L
dc.contributor.author Mema, Vusumzi
dc.contributor.author Mamakoa, Maijang E
dc.contributor.author Zulu, Mfezeko S
dc.contributor.author Maposa, Sibonginkosi
dc.contributor.author Hlabela, Simon P
dc.contributor.author Mbhele, Nkhangweleni R
dc.date.accessioned 2018-05-16T07:21:45Z
dc.date.available 2018-05-16T07:21:45Z
dc.date.issued 2016-10
dc.identifier.citation Maponya, GS. et al. 2016. Strengthening Service Delivery with ICT based Monitoring and Reporting Systems: The CSIR’s Municipal Services Corrective Action Request and Report System (CARRS). 2016 National Human Settlements Conference, Nelson Mandela Metropolitan University, 5-7 October 2016 en_US
dc.identifier.isbn 978-0-620-72404-3
dc.identifier.uri http://sbe.mandela.ac.za/sbe/media/Store/documents/National%20Human%20Settlements%20Conference/NHSC-PRINT.pdf
dc.identifier.uri http://hdl.handle.net/10204/10215
dc.description Paper presented at the 2016 National Human Settlements Conference, Nelson Mandela Metropolitan University, 5-7 October 2016 en_US
dc.description.abstract In the advent of the democratic dispensation, government crafted and implemented new strategies and programmes that would ensure that everyone had equal access to basic services. However, many studies show that there are still significant gaps and challenges in the delivery of some basic services to the poor. To address some of these challenges, government has in the recent years crafted the National Development Plan (NDP), supported by strategies such as the Back to Basics (B2B), which put some emphasis on creating platforms through which municipal councils could engage with citizens. In a bid to strengthen the Back to Basics strategy, the CSIR has developed the Corrective Action Request and Report System (CARRS), which is an incident management and an ICT workflow system that provides a platform through which communities can report service delivery and infrastructure failure issues to municipal councils. The system is being piloted with a focus on water services in selected communities in eight of the priority districts. Findings of the pilot indicate a warm reception of the CARRS system by municipal councils and communities in the pilot sites, with more incidents being reported and managed, thus intuitively translating to an improvement in the delivery and quality of basic services. en_US
dc.language.iso en en_US
dc.relation.ispartofseries Worklist;20610
dc.subject Incident management system en_US
dc.subject Corrective action en_US
dc.subject Local government en_US
dc.subject Service delivery en_US
dc.title Strengthening Service Delivery with ICT based Monitoring and Reporting Systems: The CSIR’s Municipal Services Corrective Action Request and Report System (CARRS) en_US
dc.type Conference Presentation en_US
dc.identifier.apacitation Maponya, G. S., Mothetha, M. L., Mema, V., Mamakoa, M. E., Zulu, M. S., Maposa, S., ... Mbhele, N. R. (2016). Strengthening Service Delivery with ICT based Monitoring and Reporting Systems: The CSIR’s Municipal Services Corrective Action Request and Report System (CARRS). http://hdl.handle.net/10204/10215 en_ZA
dc.identifier.chicagocitation Maponya, Goodhope S, Matome L Mothetha, Vusumzi Mema, Maijang E Mamakoa, Mfezeko S Zulu, Sibonginkosi Maposa, Simon P Hlabela, and Nkhangweleni R Mbhele. "Strengthening Service Delivery with ICT based Monitoring and Reporting Systems: The CSIR’s Municipal Services Corrective Action Request and Report System (CARRS)." (2016): http://hdl.handle.net/10204/10215 en_ZA
dc.identifier.vancouvercitation Maponya GS, Mothetha ML, Mema V, Mamakoa ME, Zulu MS, Maposa S, et al, Strengthening Service Delivery with ICT based Monitoring and Reporting Systems: The CSIR’s Municipal Services Corrective Action Request and Report System (CARRS); 2016. http://hdl.handle.net/10204/10215 . en_ZA
dc.identifier.ris TY - Conference Presentation AU - Maponya, Goodhope S AU - Mothetha, Matome L AU - Mema, Vusumzi AU - Mamakoa, Maijang E AU - Zulu, Mfezeko S AU - Maposa, Sibonginkosi AU - Hlabela, Simon P AU - Mbhele, Nkhangweleni R AB - In the advent of the democratic dispensation, government crafted and implemented new strategies and programmes that would ensure that everyone had equal access to basic services. However, many studies show that there are still significant gaps and challenges in the delivery of some basic services to the poor. To address some of these challenges, government has in the recent years crafted the National Development Plan (NDP), supported by strategies such as the Back to Basics (B2B), which put some emphasis on creating platforms through which municipal councils could engage with citizens. In a bid to strengthen the Back to Basics strategy, the CSIR has developed the Corrective Action Request and Report System (CARRS), which is an incident management and an ICT workflow system that provides a platform through which communities can report service delivery and infrastructure failure issues to municipal councils. The system is being piloted with a focus on water services in selected communities in eight of the priority districts. Findings of the pilot indicate a warm reception of the CARRS system by municipal councils and communities in the pilot sites, with more incidents being reported and managed, thus intuitively translating to an improvement in the delivery and quality of basic services. DA - 2016-10 DB - ResearchSpace DP - CSIR KW - Incident management system KW - Corrective action KW - Local government KW - Service delivery LK - https://researchspace.csir.co.za PY - 2016 SM - 978-0-620-72404-3 T1 - Strengthening Service Delivery with ICT based Monitoring and Reporting Systems: The CSIR’s Municipal Services Corrective Action Request and Report System (CARRS) TI - Strengthening Service Delivery with ICT based Monitoring and Reporting Systems: The CSIR’s Municipal Services Corrective Action Request and Report System (CARRS) UR - http://hdl.handle.net/10204/10215 ER - en_ZA


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